>I could see some real value in reaching out to people and departments on a regular basis to see what things are eating up their time and happiness. That data could drive continuous improvement for core systems. We ought to know if core systems are not working for large groups and we should fix that. We also can’t solve all problems centrally. Maybe we consider it 80/20.

>I don’t want to leave 20% of people with no solution. Teams of people could certainly help provide solutions and they could do it within some defined systems so that knowledge and expertise would grow and be internalized. You don’t want people solving similar problems in Google Sheets, online Excel, SharePoint Excel, Zoto sheet, Air Table, etc. That’s what I think happens now.

https://bionicteaching.com/google-sheets-permissions-issue-and-my-beliefs-about-technology-and-institutional-improvement/#citation-9443-1