Nobody is born knowing this stuff.
You’ve forgotten what it’s like to be a beginner.
If it’s not obvious to them, it’s not obvious.
A computer is a means to an end. The person you’re helping probably cares mostly about the end. This is reasonable.
Their knowledge of the computer is grounded in what they can do and see — “when I do this, it does that”. They need to develop a deeper understanding, but this can only happen slowly — and not through abstract theory but through the real, concrete situations they encounter in their work.
Beginners face a language problem: they can’t ask questions because they don’t know what the words mean, they can’t know what the words mean until they can successfully use the system, and they can’t successfully use the system because they can’t ask questions.
You are the voice of authority. Your words can wound.
